If you're experiencing issues logging into your account, please follow the steps below to resolve the problem:

Verify Your Email

Ensure that you have entered the correct email address. Double-check for any typos or incorrect characters.

Verify Your Password

Make sure you are entering the correct password. Passwords are case-sensitive, so ensure that Caps Lock is off. If you're unsure, try typing your password in a text editor to confirm it is correct before pasting it into the login field.

Verify the URL

Ensure that you are using the correct URL: <company_name>.infralogin.com. If you do not remember the correct slug (the part before .infralogin.com), you can refer to the INFRA Net starting letter or contact your account administrator for assistance.

Reset Your Password

If you cannot remember your password, try resetting it by clicking the "Forgot Password?" link on the login page. Follow the instructions provided to reset your password.

Check for Reset Email

After requesting a password reset, check your email for the reset instructions. If you do not receive the email, follow these steps:

Check your spam or junk folder to ensure the email wasn't filtered.
If you still do not receive the email, revisit Step 3 to confirm you are using the correct URL. Incorrect URLs can result in not receiving the reset email.

Additional Help

By following these steps, you should be able to resolve most login issues. If problems persist, please contact our support team for further assistance.

Troubleshooting

Troubleshooting